On the 29th of October, AmBank released its very first financial assistant that helps you with credit card related customer services. physically & virtually. AGE: A minimum of 18 years old and above for the Supplementary Card while a minimum of 21 years old and above for the Principal card 8515-D). Sales personnel /Personal Financial Advisors /Relationship Managers are knowledgeable about our products and services. Note: This redemption is not applicable to AmBank Cosway Mastercard cardholders. b. is handled by competent and knowledgeable staff who will strive to provide good service. In addition to their online platform, AmOnline, the bank has just launched AMY, a virtual financial assistant for customer service. Otherwise, the acknowledgement response will be on the working day which follows. We actively seek thoughts and suggestions on how banks can serve customers better. Keep the customer updated if unable to address the complaint /issues within the stipulated timeframe. If you need to get in touch with Ambank, contact their customer service centre at 1300 80 8888 (domestic) or +603 2178 8888 if you are calling from overseas. Press 2 to talk with our customer service or press 9 to repeat. AmBank Group. AmBank Cosway MasterCard Requirements. Priority Banking. Within 20 minutes for complex transactions e.g. The following Information is made available through any of the various channels of communication such as. single transaction, cash withdrawals. The company that called you. Where no follow up is required, we will endeavor to provide first touch point resolution immediately. The customer’s information is gathered during new account opening process to get to know the customer, which may include the completion of banking forms and asking for supporting documents. Ombudsman for Financial Services (formerly known as the Financial Mediation Bureau) –an alternative avenue for financial dispute resolution. Cards. Be it report lost of credit card, or ATM card, AMbank has a dedicated customer service hotline to cater all enquires. Loans & Financing. 0% annual fee charged for life (Principal Card) 0% charge (free for life) for the first 3 supplementary card; Earn 1 CARz Point for every RM1 retail spending on CARz Credit Card. Submit your complaint or review on AmBank Group customer care. Well, this was what I … Prices stated are inclusive of Sales and Services Tax (SST). Contact customer care: +60 3 2167 3000. Alternatively, you may also make your card payment via Interbank GIRO, Cash Deposit Machine, Standing Instructions, fund transfer via ATM/AmOnline @ ambangkroup.com or call 03 2178 8888 (if you have an AmBank/AmBank Islamic Savings or Current Account) Created with Lunacy. Free nationwide delivery for all products. Corporate websites /Internet banking (www.ambankgroup.com). The Customer Service Charter (also referred to as Charter) was set up in 2011 with the intention to outline our key commitments and service standards in providing service to our customers. Endeavour to deliver a customer experience wherein the customer: Offer an engagement model wherein the customer is aware of our: PROVIDE CONVENIENCE OF BANKING FOR CUSTOMER’S PEACE OF MIND. You can reach us at +603-2178 8888 (Monday - Friday, 7.00 a.m. to 11.00 p.m.) and our friendly customer service officer will assist you. Please press 1 to confirm transaction. Newsroom. Please press 1 to confirm transaction. Your Bank. That is why we have placed at their disposal our Customer Rights and Duties Commitment Policy, which may be downloaded on this page. AmBank recently launched AMY, a virtual financial assistant that focuses on helping customers with credit card related matters. Malaysia's Bank. If you need to get in touch with Ambank, contact their customer service centre at 1300 80 8888 (domestic) or +603 2178 8888 if you are calling from overseas. Be it report lost of credit card, or ATM card, AMbank has a dedicated customer service hotline to cater all enquires. With almost unlimited spending capabilities, the black Card offers its holder the ability to use it as any other card plus the option of writing cheques for the transactions where a credit card cannot be used. Services related information banking products, services and general information enquiries only, call our contact Centre at 03-2178 to. Which follows select the AmBank CARz credit card in Malaysia AmBank ( M ) Berhad Company... Can serve customers promptly at our branch counter service • list of physical which... Bnmlink – a complaint resolution arm of Bank Negara Malaysia: Copyright AmBank! 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