Posted by 7 months ago. To find out how to do this, search the Internet for 'How to update + name of your browser' (e.g. Start by visiting the, how to troubleshoot your sound issues with HBO Max, connect your device to your TV using an HDMI cord, Check the connections on your TV to make sure they are tight and secure. Close. Any known work around or fix for this? Loving the new Max app, great selections, fantastic new features! Ask a question! HBO Max è un servizio streaming di video on demand statunitense di proprietà della WarnerMedia Entertainment, una divisione di WarnerMedia della AT&T.. Il servizio è stato lanciato nella primavera del 2020. I've been experiencing audio cutouts on my new Chromecast with Google TV. Sent from my Pixel 4 … This device gives Ben the ability to transform into any one of ten spectacular and powerful aliens! HBO Max is currently capped to 1080p HD but there is some consolation. New to the AT&T Community? This topic is empty. Solved: Hello. The streaming service offers Dolby 5.1 surround sound on supported devices, but doesn't yet offer the expanded surround sound format Dolby Atmos. Also, we confirmed that there are no While HBO says they have DD 5.1 sound, it’s not true. You can stream HBO with Dolby Digital Plus audio on TiVo devices. Make sure the Do Not Disturb option is not enabled on your device. Press the Home button on your Roku remote, then go to. Customized audio and subtitle languages are not yet available on Chromecast. While on a seemingly endless summer vacation with his Grandpa Max and Cousin Gwen, Ben Tennyson discovers an alien watch, the Omnitrix. Same issue! The issues with HBO Max are related to quality of life. Hi HBO, thanks for responding. HBO Max streaming quality HBO has often been criticized for its low streaming quality. Sound quality. How do I cancel my subscription or trial? On the other hand, when I Airplay from the HBO Max app on my iPad to my Vizio TV, my receiver decodes it properly as DD+ and the TV is showing the incoming audio is DD+ as well. None of my other streaming services require me to crank the volume so high on my TV, but still a great app! ... A subreddit dedicated to the HBO Max streaming service. I'm stating I do not use HDMI for sound. If you're having audio troubles with HBO Max, try the following: Try playing a different show or movie to see if you have sound issues with another show or movie. It’s the only app I’ve used where surround sound decodes as DD standard and not DD+. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. Casting ti my vizio 4k TV from my Note 10. HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. Re: Poor sound quality on HBO Max I am having the same issue with HBOMax on both of my Roku TCL tvs. Now, the iconic series comes to HBO with 30-minute episodes, new preschool-relevant themes, new opening and closing songs, an updated set, and new segments, characters, and more. Ball was dropped on this app. All rights reserved. No problems in any other app so far, just HBO. How to update Chrome browser). If I reboot the TV I get the audio back but then the video lags behind the audio by about half a second. HBO Max should automatically play the likes of Wonder Woman 1984 in 4K HDR with Dolby Atmos sound. To learn more about audio settings, go to Surround sound settings on Apple TV. More specifically, new movies coming to theaters are also regularly updated in this application with vivid picture and sound quality that will definitely not disappoint you. Disconnect and reconnect both ends of your HDMI cable. © 2021 Warner Media LLC, All Rights Reserved. Content that can be streamed in Dolby Digital is identified … Guest [HBO-MAX]!! The article references checking HDMI cables or trying others amd checking settings. HBO Max is an American subscription video-on-demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. 4K HDR & Atmos on HBO Max Whether you are watching Wonder Woman 1984 or looking forward to one of HBO Max' 17 new movies planned for 2021 (all of them will be available in 4K HDR), you should be enjoying them in the best possible quality. If you're using an AV receiver, make sure your speakers are properly connected to your receiver. We have been able to log onto the Roku HBO Max app, but there is no audio for anything we try to play in the Roku HBO Max app. Author. Update your browser to the latest version. Plug in headphones to see if there's sound. Make sure the volume on your TV is not low or muted. Ive looked over everything on my end and the only failure point seems to be HBO max. Did you perform any of the troubleshooting steps? If I'm reading that HBO max does not support audio via optical correct? Discussion. If a show or movie is available in Dolby Digital, you'll see. We'll be awaiting your response. Settings are all correct. Choose the device you're using and try the troubleshooting steps: HBO Max with Dolby Digital Plus audio is available on the following devices: Sound issues may be due to your setup, audio settings, or your network connection. Kids all the way up to the young adults. Apr 27, 2020 799. Also HBO max came out after I bought both of my LG OLEDS, when I originally bought them all of HBO's streaming content was available to me in the highest quality they had via the amazon prime app. Here are some things to try: By default, Apple TV uses the best audio format available. It looks pretty good, but it can't compete with 4K HDR. Home › Forums › Ask the Speakers › [HBO-MAX]!! At this time, HBO Max does not offer any titles in 4K on the streaming platform. Samsung TV (models that support Dolby Digital Plus). All of our other Roku apps have sound (Hulu, Prime, Netflix, etc). For now, HBO Max has the same video and audio quality as HBO Now, HBO Go and the HBO TV channel -- HD (1080p) and Dolby Digital 5.1 audio. Stream Sesame Street on HBO Max. I have to say though there is something off with the sound quality since the last update. The audio output doesn't work the same when casting. Get comfy, because you’ve got 100 years of epic entertainment in your hands. It is limited to this app, and restart usually works, but then it happens again. First, make sure your software is up to date by pressing the Home button on your Roku remote, then go to, Next, try switching the audio on your Roku to stereo. Here's what you need to stream in 4K HDR with Dolby Atmos audio: 4K HDR TV that displays Dolby Vision or HDR10; Supported 4K HDR streaming device; High speed internet (25 Mbps or higher, 50+ Mbps is recommended) Dolby Atmos-capable sound system If you're experiencing low volume or no sound, please try the following: If you're having audio troubles when streaming at HBOMax.com, try the following steps: If Wonder Woman 1984 doesn't appear to play in Dolby Atmos, please see. By default, HBO Max offers two-channel stereo at a minimum and Dolby Digital ® 5.1 as the maximum. Try reversing the ends of your HDMI cable or using a different HDMI cable. If you're still experiencing audio issues, try switching the audio setting on your device to stereo sound. Your user experience will vary depending on what you use to access the service, so the platform you use may seriously impact your enjoyment. Moreover, another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video, and Disney+ is its sound quality. Check the volume control in the HBO Max video player and on your computer to make sure they're not muted or set low. Video is perfect but only have stereo Sound. HBO Max viewers will be able to watch "Wonder Woman 1984" on the streaming service with the highest screen and sound quality, director Patty Jenkins announced. This would make the only app that doesn't HBO max. HBO Max delivers 1080p at twice the bitrate compared to HBO Now - 3x compared to HBO in Europe. I noticed it first on my Roku 3 HBO Now app which output to a vizio sound bar. None of that made a difference. For additional help, please see Roku's surround sound setup article. For now HBO Max's best video quality is HD with standard dynamic range for now and its best audio quality is Dolby Digital 5.1. The only app that has any issue is HBO max all other apps work as they should. 28. The service will adjust the video quality based … The cast option is part of HBO max in the upper right corner... Its literally a function of the app. ©2021 AT&T Intellectual Property. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Mainly because going through CBSAA directly I've had nothing but problems on quality of service (choppiness, sound cutting out, etc). Hopefully they'll get this issue resolved in time :) Still need help? Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound. HBO Max Needs Dolby Atmos Support Another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video and Disney+ is its sound quality. Try turning off Bluetooth on your device to make sure your device isn't sending audio to a Bluetooth accessory (in Settings on your Android or iOS device). I upgraded to an Apple TV 4K so I could get the actual HBO Max app, and noticed the same exact issue. This functionality will be added soon. Go to Settings > Display & Sound, then scroll to the right and select HDMI audio. Ive looked over everything on my end and the only failure point seems to be HBO max. I actually had the same issue with the old HBO Go app too and not with HBO max. A full reboot of the Chromecast did not solve the issue either. To do this, on your Apple TV go to Settings > Video & Audio Format > Change Format and choose Dolby Digital 5.1 (instead of Use Best Available). margaretjwalker08mtz. Sound quality to be ok. Wow thats pretty poor support. December 29, 2020 at 4:08 am #22193 Reply. Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). “Max is the rest of it. For more than four decades, 'Sesame Street' has helped children grow smarter, stronger and kinder by providing preschoolers with the gold-standard in quality educational programming. Archived. Here is more information on how to troubleshoot your sound issues with HBO Max. Try playing another show or movie to see if the issue is limited to a specific show or movie. This Christmas, HBO Max is doing whatever it takes to make sure your at-home Wonder Woman 1984 viewing experience is movie theater-quality. If you're using external speakers, check your speaker cables and the volume control. HBO Max is a trademark of WarnerMedia Direct, LLC. With HBO Max, users can enjoy all the movies that are hot in the past right on their devices. Member. HBO Max will play the highest quality audio and video available for your device. If changing the audio format to Dolby Digital 5.1 doesn't help, try changing the Audio Format to Stereo. 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