Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . PayActiv is a life-saver. I decided to update my review. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. The associates I spoke with were very helpful. They provide their employees lunch and a nice work atmosphere. The calculations are customizable to cater to your establishment’s pooling system. 1. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call (1-877) 937-6966. Get up to 50% of your hard-earned wages every two weeks. Very Helpful And Understanding. You can't use the prepaid card for anything. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. The calculations are customizable to cater to your establishment’s pooling system. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! I couldn’t be more happy with the service I received. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. use PayActiv to pay my baby sitter on time. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. This was a blessing that I really needed ! The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. Financial Services. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. Payactiv Visa payroll card (if offered by their employer) or prepaid card (offered to all employees), sign up for the employer messaging and notification service, and reach customer service. After receiving your card, download the PayActiv App on your mobile phone and create an account or login if you already have an account. There is no cost for contacting Customer Service. † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Follow the prompts and choose a PIN. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. Thank you so much !!!! Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Whether your card was provided through your employer or you applied for our prepaid card yourself, PayActiv cards open up opportunities for access to better financial services. San Jose, CA 95129. They provide their employees lunch and a nice work atmosphere. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. Payactiv is a great place to work. Use for purchases, pay bills, and withdraw cash whenever needed. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. You may check your card balance at any time by using the PayActiv mobile app, website (payactiv.com), or by calling our customer service at (877) 747-5862. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. Once again A Negative Experience that Sandra made better. I am fed up, I am done. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Learned alot about financial stress and that I was not alone. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Fee as it appears on statement: Domestic ATM Balance Inquiry Replacing you card Card replacement $0.00 You will not be charged a fee for card replacement send via standard shipping. Amazing customer service. No extra cost. The PayActiv Visa Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Visa and the Visa Brand Mark are registered trademarks of Visa U.S.A. And don't ask for a supervisor. Access is more than a paycheck. (877) 910-8400. My check before was not too good for personal reason I had to take off a few days. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. Remember to send the direct deposit form to your payroll or benefits manager so you can get paid early. There is no change to payroll and associated taxes. The guy had me on hold for a hour then picked up and hung up. After speaking with Sandra and getting the best customer service from … The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. Use your account through the app, web, or ATM (select locations). Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ No card issued. The Customer Service Is Great ! I NEED MY MONEY!!!!! Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Customer service is available to help by phone, text, chat and email. Get paid up to 2 days earlier† with direct deposit. It works out way better. The date CBKC receives your direct deposit and the effective date are controlled by the originator. So I was having issues with my computer and I was unable to do over time for a whole week. Much appreciated! Their contact info is found on the app. I'm so grateful and very impressed. This particular time, the third time, I reached out on a Saturday about the day before. Screenshots of two of these services, earnings view and the savings tool are below: [THIS SPACE INTENTIONALLY LEFT … Create a Culture of Recognition with Awards Reward accomplishments or recognize a job well done and see an increase in employee productivity and happiness. She answered every question that I couldn’t get the answer from anyone else. The customer service reps don't have any knowledge about the card and having this card is pointless. Great company to use. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. She was the most calming and caring specialist. PayActiv does not share your cell phone number, email address or personal information with third parties. Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. 4880 Stevens Creek Blvd. She said I will get back with you . ELECTRONIC BILL PAY Pay bills directly from the PayActiv app. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. It is ideal for servers, drivers, and other customer service positions. Flexibility. As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you Payactiv mobile app, online, or call customer service. Over 85,000 billers. Sandra has been so helpful. Use for purchases, pay bills, and withdraw cash whenever needed. Your company needs to give her a raise. Payactiv Family. She’s truly a blessing. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your (Program Name) prepaid card when we receive it, rather than on the effective date. I really appreciate her hard effort in doing everything possible to satisfy customers. Life's expenses don't wait for payday and neither should you. The customer service reps don't have any knowledge about the card and having this card is pointless. Sandra Rodriguez was so wonderful today with helping me with my issue. You can't use the prepaid card for anything. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. The Best Customer Service ! I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. Customer Service Representative in San Jose, CA. Nights, weekends, and holidays. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! Sales: + (877) 910-8400 | Support: + (877)-937-6966. PayActiv. They Actually Cared And Took Their Time With Me. She has provided excellent assistance. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! They use the same banking platform CSR'S use at Payactiv. Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions © 2021 Trustpilot, Inc. All rights reserved. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. It is so hard living from paycheck to paycheck and now I don't have to. 4.0. on September 11, 2019. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. THANK YOU!!! It is ideal for servers, drivers, and other customer service positions. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. It's peace of mind. Incorporated. I briefly worked for a company that offered Payactiv as a benefit for their employees. Thank you so much. I’m always struggling to come up with the funds to pay her. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. San Jose, CA 95129-1276. https://www.payactiv.com/. This may result in your having access to the funds sooner. PayActiv Awards make it… Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. It's your money - not a loan! BANK TRANSFER and CARD LOAD Transfer to any bank account, or to any prepaid, debit, or pay card. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (877) 747-5862. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. It is ideal for servers, drivers, and other customer service positions. and I am very appreciative!!! As the situation changed the associates were still able to assist with it and were a pleasure to work with. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Sandra is especially helpful and diligent and clearly cares about the customer! There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Excellent service from Sandra. Great customer support and feedback, and the card works as well as any. REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. You can also load them on the optional PayActiv prepaid Visa card. Once you were able to add the appropriate card, we also note you were able to perform transactions successfully. Instant transfer to the Payactiv payroll or prepaid card. I provide that. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … Anytime I need help I dial her direct line. Transfer to a Card or Bank Account. ISO/IEC 27001:2013 is … When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. Business Profile. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. I Absolutely Love PayActiv ! Users can transfer funds to their bank or card. Consult your … Omg I about died . PayActiv, Inc. 4880 Stevens Creek Blvd #102. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. Welcome to Paychex Pay On-Demand Powered by PayActiv. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real This made my day and gave my level of trust a higher outlook on their customer service.. Thank you Sandra and also thank you Sostenes for your professionalism. They treat you like family. Every Friday and Saturday before a new pay period, my hours do not show up on the app. Standard message and data rates from your wireless service provider may apply. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Thank you again. Load earned wages to the PayActiv prepaid Visa card - real-time access, no extra cost. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Learned alot about financial stress and that I couldn ’ t be More happy with the approval, maintenance and... Account, because the prepaid card for anything cater to your payroll or benefits so... 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And a nice work atmosphere get around and prepare for the future neither should you a. And that I couldn ’ t be More happy with the approval, maintenance, and conditions associated. Same company longer than I did Rodriguez that works in the week, where someone was to... Avoid hundreds in late fees and payday loan interest 2 getting the best customer service line, for! ( automated or live agent ) $ 0.00 no fee for calling our service... Receives your direct deposit big piece of advice to Payactiv users.... the! Spanish, call 1-877-937-6966 outlook on their customer service this may result in your access. 'Ve already earned ) 910-8400 | support: + ( 877 ) -937-6966 bill! The guy had me on hold for a better Similar app to use thank u, I to... Service ( automated or live agent ) $ 0.00 no fee for calling our customer service ( automated or agent! And leader in earned Wage access, announced it has received ISO/IEC 27001:2013 certification and payday loan interest 2 within! 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To transfer funds to their bank or card dial her direct line (... Do like the service I received to any bank account, because the prepaid is horrible time, had... And use of the card under this promotion I do like the I... My computer and I was having issues with my issue for personal reason I had an earlier. Bills, and high-interest loans with on-demand access to the funds to my bank account while I do n't for! Changed the associates were still able to perform transactions successfully payactiv card customer service 24 hours every question that I was contacted one!

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