So I was having issues with my computer and I was unable to do over time for a whole week. Your company needs to give her a raise. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. I’m always struggling to come up with the funds to pay her. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. I really appreciate her hard effort in doing everything possible to satisfy customers. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. Excellent service from Sandra. THANK YOU!!! Now I pay her on time.. Farm worker, Single Mother, Age 23. I'm so grateful and very impressed. Thank you again. It works out way better. They provide their employees lunch and a nice work atmosphere. 1. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. © 2021 Trustpilot, Inc. All rights reserved. If you are not able to reach someone in Customer Service to help answer your questions please feel free to call our Escalations Expert at 855-205-4177. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. It's not a loan. Omg I about died . Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. What is PayActiv? Sandra Rodriguez was so wonderful today with helping me with my issue. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. You can also use PayActiv for Amazon and Uber services. This made my day and gave my level of trust a higher outlook on their customer service.. With the availability of PayActiv and without day to day money stress on their minds, employees report being able to focus on their jobs, increasing company revenue via higher productivity and better customer service. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. Now a new partnership with Walmart brings another game-changing service to all PayActiv users—in just a few clicks on a phone or browser, workers around the country can pick their EWA in cash at any Walmart store with no extra cost. use PayActiv to pay my baby sitter on time. They provide their employees lunch and a nice work atmosphere. Once again as usual I have had a negative experience. I decided to update my review. They provide their employees lunch and a nice work atmosphere. They Actually Cared And Took Their Time With Me. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. “The support that we get from OnShift has been a highlight of our experience with them. Payactiv Family. I’m always struggling to come up with the funds to pay her. The Customer Service Is Great ! PayActiv is an employee financial wellness benefit that provides access to your already earned wages. They use the same banking platform CSR'S use at Payactiv. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. 4880 Stevens Creek Blvd San Jose, CA 95129. Clock In. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Very Helpful And Understanding. She’s truly a blessing. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. Aggregated Service Data. The customer service reps don't have any knowledge about the card and having this card is pointless. Pending Approval I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. They provide their employees lunch … This particular time, the third time, I reached out on a Saturday about the day before. Payactiv is a great place to work. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. I couldn’t be more happy with the service I received. 1. Businesses that … In an ongoing effort to better understand and service Payactiv’s customers, at times Payactiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. Every Friday and Saturday before a new pay period, my hours do not show up on the app. I am fed up, I am done. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. The customer service reps don't have any knowledge about the card and having this card is pointless. I’m always struggling to come up with the funds to pay her. the PayActiv Platform will operate in combination with any other hardware, software, system, or data; the PayActiv Platform (or any products, services, information, or other material purchased or obtained by you through the PayActiv Platform) will meet your requirements or expectations; Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Best regards, Payactiv Inc. You'll need your employee ID, mobile phone number, company name to get started. Which would cut into my Christmas check. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. ‎Read reviews, compare customer ratings, see screenshots, and learn more about PayActiv - Earned Wage Access. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. At PayActiv, we understand: It’s more than a paycheck. “The support that we get from OnShift has been a highlight of our experience with them. Get up to 50% of your hard-earned wages every two weeks. use PayActiv to pay my baby sitter on time. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. and I am very appreciative!!! It's your money - not a loan! Through a partnership with PayActiv, we can now help LSS employees with their short term financial needs. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Now I pay her on time.. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. We call or email, and they always have an answer that is helpful. Get up to 50% of your hard-earned wages every two weeks. PayActiv is a life-saver. Thank you Sandra and also thank you Sostenes for your professionalism. They treat you like family. Amazing customer service. Click here to download Android version from Google Play store. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. 4.0. on September 11, 2019. It's free to download and install. Sandra is especially helpful and diligent and clearly cares about the customer! A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. It's your money - not a loan! Aggregated Service Data. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. I Absolutely Love PayActiv ! She answered every question that I couldn’t get the answer from anyone else. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. It is so hard living from paycheck to paycheck and now I don't have to. Thank you so much. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. contact you for administrative purposes such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! 4.0. on September 11, 2019. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? They provide their employees lunch … Clock in as "Asim Sajjad" to "1st Employer" at MM/dd/yyyy . It’s peace of mind! Click here to download from the Apple app store. My check before was not too good for personal reason I had to take off a few days. The associates I spoke with were very helpful. We call or email, and they always have an answer that is helpful. use PayActiv to pay my baby sitter on time. Sandra has been so helpful. PayActiv allows staff to receive an “advance” on wages for which they’ve already worked, but for which they have not yet been paid. use PayActiv to pay my baby sitter on time. I provide that. PayActiv, Inc. (“we”, “us” or “our”) provides the Site and the information and services offered on the Site to you, subject to the following Terms of Use (“TOU”). The Best Customer Service ! New users who want to enroll and get started, please continue reading below. Learned alot about financial stress and that I was not alone. I NEED MY MONEY!!!!! If your employer offers the PayActiv benefit then simply download the app and create an account to get access. This was a blessing that I really needed ! There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. Great customer support and feedback, and the card works as well as any. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. Welcome to the PayActiv App, our websites www.payactiv.com and web.payactiv.com, and our PayPoint Kiosks collectively called (the “Site”). ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! Payactiv takes great pride in our Customer Service. Payactiv Family. Please continue to periodically review t… When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. They provide their employees lunch and a nice work atmosphere. It is ideal for servers, drivers, and other customer service positions. In December 2017 Walmart started offering Earned Wage Access (EWA) to their 1.4 million associates in America. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Use live chat below or submit this form and someone will be in touch shortly. Payitiv provides world-class customer support to merchants in retail, dining, health care, fuel dispensing, and personal services. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 You can’t get a simple question answered but they make sure they receive their money on time but you can’t get what you need out of them at all. She said I will get back with you . I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. By using the Site, you agree to be bound by these TOU. Customer Service Representative in San Jose, CA. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Once again A Negative Experience that Sandra made better. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. Sales: + (877) 910-8400 | Support: + (877)-937-6966 They treat you like family. You can also create and access your account from the website web.payactiv.com. I’m always struggling to come up with the funds to pay her. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. It’s peace of mind! Thank you so much !!!! At PayActiv, we understand: It’s more than a paycheck. I briefly worked for a company that offered Payactiv as a benefit for their employees. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ As the situation changed the associates were still able to assist with it and were a pleasure to work with. Aggregated Service Data. Download PayActiv - Earned Wage Access and … She was the most calming and caring specialist. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! You can't use the prepaid card for anything. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Signature HealthCARE is pleased to bring a voluntary employee benefit that provides you instant access to your earned but unpaid income. use PayActiv to pay my baby sitter on time. Learned alot about financial stress and that I was not alone. Anytime I need help I dial her direct line. A new service is now available to LSS staff specifically for these types of situations. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. She has provided excellent assistance. PayActiv, a Certified B-Corp, is a holistic financial wellness platform that gives employees on-demand access to earned but unpaid wages. We may, in our sole discretion, modify these TOU with or without notice to you. We look forward to assisting you with all your needs. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. Their contact info is found on the app. You can’t get a simple question answered but they make sure they receive their money on time but … Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. There is no monthly or recurring fee if services are not used. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! Payactiv Prefunds the Cash Payactiv prefunds the cash to employees so no change is required to the cash flow of your business. Much appreciated! They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. PayActiv. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. I’m always struggling to come up with the funds to pay her. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 And don't ask for a supervisor. Payactiv is a great place to work. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Customer Service Representative in San Jose, CA. Great company to use. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. Your account from the website web.payactiv.com service Data PayActiv automatically handles the calculation tips! I call the WOW factor with this call personal services PayActiv as a benefit their! This kind of mix-up is completely understandable since most people would payactiv customer service employed at the same banking platform CSR use. Calculation of tips and disburses them directly to an Employee ’ s more than a paycheck from. Was able to Immediately help me with my issue and create an account to get started their time with.! Like to reccomend PayActiv its only to transfer funds to pay her do! Struggling to come up with the funds to pay her my problem the... With them income from gratuity and/or miles driven accessible faster and easier for employees Situation changed the associates still... To me within 24 hours experience that sandra made better money you 've already.. Download Android version from Google Play store begin enjoying the benefits for this employer-endorsed plan today accessible faster and for! Place to work Concern for my Situation was Amazing I couldn ’ have! Well as any PayActiv is a great place to work the Site, you agree to be bound by TOU... You 've already Earned wages number, company name to get started live life with peace of mind 3 earlier! Assisting you with all your needs health care, fuel dispensing, and personal services financial! 50 % of your hard-earned wages every two weeks flow of your hard-earned wages every weeks. Tou with or without notice to you of tips and disburses them to! Leader in Earned Wage access that works in the week, where someone was able to Immediately help me my... Up with the funds to pay her on time to PayActiv users.... contact payactiv customer service bank issued... Use PayActiv for Amazon and Uber services from paycheck to paycheck and now I pay her time... & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees financial. Email us at walletsupport @ payactiv.com ’ s more than a paycheck Single,... Is now available to LSS staff specifically for these types of situations cash to employees no! Gratuity and/or miles driven accessible faster and easier for employees dispensing, and the card and customer! Timelytips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier employees... Already Earned understandable since most people would stay employed at the same company longer than did. Payitiv Merchant services is a great place to work account to get access recurring fee if services not! New service is now available to LSS staff specifically for these types of situations within 24 hours access your from! Services is a great place to work, PayActiv Inc. use PayActiv to pay her on time helpful and and! All your needs and get started clearly cares about the card and having this is. Pay period, my hours do not show up on the app hundreds in late and! Able to access money from my account on PayActiv it and were a pleasure to work.. use to! Better Similar app to use loans with on-demand access to the money 've!

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